A concierge or Membership-based practice focuses on enhancing the physician-patient relationship. Members of the concierge program pay an affordable fee to take advantage of a range of guaranteed, personalized enhancements that create a more unhurried, connected, and personalized approach to healthcare. Concierge physicians typically have a limit on how many patients they can see, which means they can dedicate more time to each appointment.

Castle Connolly Private Health Partners (CCPHP) works with exceptional physicians to create and support concierge (Membership-based) healthcare programs that enable the optimal practice environment and physician-patient relationship. Members (patients) pay an affordable fee to take advantage of a range of enhancements for a more convenient, comprehensive, collaborative, and personalized approach to support health and wellbeing.

Concierge medicine provides an enhanced healthcare experience, offering a variety of amenities that are not typically covered by medical plans. These unique amenities include:

• Same/next-day appointments

• Extended patients visits

• Direct 24/7 connectivity to your concierge physician

• Advanced telemedicine connections

• Opportunity to take part in our Wellness Program, that includes unlimited health coaching sessions with board-certified health coaches to help meet your health and wellness goals

• Member-exclusive events, special offers on wellness services and products

• Navigation to more than 60,000 Castle Connolly Top Doctors® nationwide

These unique services ensure you receive the customized, one-on-one attention you need, exactly when you need it.

Many CCPHP-affiliated physicians accept insurance (please check with your physician’s office whether they accept insurance and your specific plan). If your concierge physician accepts your insurance, your insurance typically covers traditional healthcare services, but not the Membership Fee which covers the amenities and enhancements that you receive when you join, including enhanced connectivity to your physician, health coaching, and more. Amenities in the Membership are considered “non-covered” by most insurers and they do not provide reimbursement for the Fee.

The Membership Fees are not covered by your health insurance plan and are your individual responsibility. However, at your discretion, you can submit the Membership Fee to any flexible spending account, health reimbursement account, or medical savings account in which you participate, but the Membership Program makes no representation that any part of the Membership Fee will qualify to be reimbursed from any such account. It is the Member’s responsibility to receive approval from their benefits administrator as to the amount that may be reimbursable.

You may pay the Membership Fee in one annual payment, or two (semi-annual) payments, or quarterly, or monthly. Payments are to be made to the Company by automatic debit from your bank account or credit card. You will select your method and timing of payment. Certain processing fees may apply.

A qualified physician will cover for your doctor when necessary, but he/ she will almost always be personally available by phone or the secure messaging platform (Spruce™), to respond to your medical concerns.

In order to provide better connectivity to your physician and the Membership Program, you will be provided with a secure digital and mobile media application, Spruce™. This HIPAA compliant platform can be used from your phone, other hand-held device, or computer to directly contact your physician, to attend Telehealth visits with your doctor for necessary and useful information.

CCPHP physicians have the ability to consult with and connect you to over 60,000 Castle Connolly Top Doctors® in the U.S. and internationally, as appropriate. The mission of Castle Connolly Medical Ltd. (CCML) is to help consumers find the best healthcare. The top doctors who are listed on the CCML website directory were nominated by their peers in an extensive survey process.

Many Members tell us how much they value the ability to participate for no additional charge in our Wellness Program, which is a collaborative and integrative program designed to enhance members’ well-being and focuses on four wellness pillars: Sleep, Exercise, Nutrition, and Stress Management. Our Wellness Program offers an array of Member-exclusive amenities. From wellness webinars to one-on-one health coaching, discounts on our favorite health and wellness products & services brands, and even cognitive behavioral training courses.

Health coaches work with you one-on-one over the phone to help engage and empower you with tools to implement lifestyle changes into your daily life.

• Set up your first session with a health coach

• Take an online health assessment, which is used as a “baseline” starting point for your health coaching journey

• Speak with your health coach at your convenience via remote phone sessions to identify potential barriers to a healthier lifestyle and create a plan for achieving your wellness goals

• Track your progress